Residential General Manager – Columbus, Ohio

Oxford is seeking a Residential General Manager for a multifamily community in downtown Columbus.

The General Manager reports to the Director of Property Management and is responsible for maintaining the integrity of the physical asset and maximizing returns by managing rentals by advertising and filling vacancies, negotiating and enforcing leases, maintaining and securing premises, general administration, leadership and resident relations.

Personnel Management

• Supervises all on-site personnel.
• Responsible for training and development of all personnel assigned, either directly or through others.
• Maintains relationships with peers and all other departments within the company.
• Handles employee selection, training, and control, and assures that all supervised employees comply with the appropriate policies and procedures including Fair Housing laws and standards.
• Continually improves management and technical skills by attending training sessions and seminars.

Maintaining the Physical Asset

• Maintains relationships with suppliers, vendors, and others serving the Company or the property.
• Assures adherence to specifications including but not limited to lease agreements, contractual specifications, and operational specifications.
• Conducts routine formal site inspections of building interior and exterior.
• Makes recommendations for physical repairs and/or replacements.
• Ensures observance of safety regulations.
• Investigate and resolve tenant complaints; enforce rules of occupancy.
• Inspect vacant units and complete repairs.
• Plan renovations and contract with landscaping and snow removal services.

Financial and Reporting

• Develop annual property management plan and operating budget.
• Establish rental rate by surveying local rental rates; calculating overhead costs, depreciation, taxes, and profit goals.
• Review all monthly financial reports.
• Approve payments (payroll, invoices) and schedule expenditures.
• Capital Expenditures in accordance with Company policy and procedures.
• Prepare monthly variance reports.
• Prepare weekly operations reports.
• Collects all rent payments from both current and previous residents.
• Manage all resident ledgers by posting rent payments and charging of fees.
• Make daily community deposits of rent collections and any other miscellaneous income.
• Distribute non-payment notices to all delinquent residents and initiate corrective action as needed for nonpayment of rent or eviction proceedings.
• Assists in the processing, monitoring, and coding of invoices.

Leasing and Marketing

• Responsible for meeting occupancy goals through leasing and resident retention.
• Handle leasing activities as required, including tours and guest cards. Follow up with all leads and prospects regularly to close them.
• Ensures that all leases and addenda are completed accurately with names, rates, and signatures
• Ensure lease renewals and notices are executed and updated in Yardi in a timely manner.
• Oversees the monthly Market Survey with updated rates, incentives, occupancy, and leasing percentages from the selected comps.
• Assist the Marketing Department by monitoring social media and websites and provide content and feedback.
• Walk daily leasing path including models, vacant apartments, and common areas daily in preparation of daily tours.
• Implement resident retention programs and regularly scheduled resident functions.
• Ensure regular outreach to community and surrounding businesses to drive occupancy by presenting and selling the benefits of the property. Share the results of this outreach weekly in the weekly marketing update.

Customer Service

• Handle resident service requests and various concerns as required.
• Conduct follow-up activity as needed with new and current residents in order to establish and maintain positive resident relations.
• Ensure a superior level of customer service is consistent across all areas of the property and by all staff.
• Assists with and attends community sponsored resident functions and activities.

Administration

• Interfaces with third party Owners regarding legal, accounting, insurance, tax, and other matters, as appropriate.
• Ensures property files and records are maintained.
• Attends and participates in training classes and seminars as requested.
• Maintains open communication with all staff and management.
• Performs other leasing/marketing and related administrative duties as assigned.

What We Require

• Real Estate License required.
• A highly motivated individual with 5 years’ experience on-site and in supervisory roles.
• Strong leadership and motivational abilities.
• Attentive to detail.
• Strong communication and collaboration skills.
• Ability to multi-task various projects in a fast-paced environment.
• Proficient in Microsoft Office Suite.
• Organized, with an ability to prioritize time-sensitive assignments.
• Creative and Flexible.
• Weekend hours may be required. The ability to work weekends with a flexible schedule is a requirement.

Please no phone calls. All qualified applicants will receive consideration for employment & will not be discriminated against on the basis of disability or their protected veteran status.